1. SHOPPING OUR SITE
i. What are the countries FOX KIDS & BABY online ship to?
Please bear with us while we work on providing you with better services.
Currently, we only ship to Singapore addresses (except Sentosa, Jurong Island, Tuas South, military and airbases, Lim Chu Kang, Changi Cargo Complex, Airport Logistics Park Singapore (ALPS).
ii. Do you offer the same merchandise online as in Fox Kids stores?
FOX KIDS & BABY online offers you the convenience of shopping at your own leisure. As such, the merchandise online can also be found at the stores. However, we offer different bundle promotions which are not available in the stores.
iii. Do I need to create a customer account to check out?
No, you do not need to create a customer account to make a purchase. You can check out as a guest. Alternatively, you can create a customer account so that you don’t need to re-enter your personal information again the next time you shop with us.
2. PLACING AN ORDER
i. Do I have to register to place an order?
You can browse the site without registering. However, if you are making a purchase, you will need to provide us with standard information for order processing and shipping purposes.
ii. Can I place an order via telephone?
At this point, we do not accept orders over the phone. Should you face any issues placing an order, please email us at email@example.com.
i. Does FOX KIDS & BABY online ship to post office boxes or freight forwarding addresses?
No, we are unable to deliver packages to post office boxes or to a forwarding address.
ii. Can I ship one order to multiple addresses?
At this point, we are unable to provide multiple deliveries in one order. For delivery to different addresses, please place separate orders.
iii. Are duties and taxes included in my order total?
7% GST is included in the product prices.
iv. Do I need to sign for my order?
For your protection, a signature is required upon receipt of the package.
v. How much will it cost to ship my order?
Our standard shipping fee is SGD 3.80. Shipping will be free for orders $60 and above.
4. ORDER CHANGE OR CANCEL
i. Can I change or cancel my order after I submit it?
Please bear with us while we work on providing you with better services. At this point, we do not allow cancellation or amendments of submitted orders. We suggest all our customers make a return and place a new order.
5. ORDER DELIVERY
i. How do I know if I am available to accept delivery of the order?
Our appointed courier service will contact you before making the delivery.
6. OUT OF STOCK ITEMS
We will do our very best to ensure all orders are fulfilled in their entirety. In the unfortunate event when an item becomes unavailable during order fulfillment, an automatic refund of the unavailable item(s) will be made to your initial payment mode and a refund notification email indicating the unavailable item(s) will be sent to you.
7. PAYMENT AND SECURITY
i. What payment methods does FOX KIDS & BABY Online accept?
You can pay your online purchases through all major credit cards.
ii. Does FOX KIDS & BABY Online retain my credit card information?
For your security, we do not retain your credit card information on our website.
8. WT+ MEMBERSHIP
i. Can I earn wt+ points when I shop at FOX KIDS & BABY Online?
From 1 February 2020, we will cease issuance of wt+ points for purchases made online. All purchases made prior to 1 February 2020 will still be awarded wt+ points based on the final purchase amount and membership tier. Points will be inserted to your wt+ account by 28 February 2020.
ii. Can I redeem my wt+ points when I shop at FOX KIDS & BABY Online?
Unfortunately, we are unable to cater for points redemption online.
iii. What are the benefits of a wt+ membership?
wt+ membership gives you rewards and access to more of Wing Tai Retail brands. Check out our membership program at https://www.wtplus.com.sg/wt/.