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DEAR FOX FASHION INSIDERS

WE ARE HERE FOR YOU

We hope that you and your loved ones are staying safe at home during this uncertain time. As the situation continues, we want to let our customers know that we are taking new measures to ensure the welfare of our customers, employees and the community by following the guidelines given to us by the Government.

BUSINESS AS USUAL

FOX Online remains open and is still operating as usual. We will deliver orders to your home with our standard delivery option on all orders which will take 3 to 6 business working days for customers to receive their orders. However, do expect a slight delay in receiving your orders. We want to make sure that all orders are being delivered to our customers safely.

RETURNS

We are implementing a free return pick up service for this period which you can request for through writing into our customer service at care@foxfashion.sg. Do ensure that the following details are included in the format below:

Name

Contact No.

Order No.

#SG1122

Mode of Return

Pick up

Return Details:

SKU Barcode:

(12 digit barcode)

E.g. 329584730908

Quantity:

Reason of Return

(Change of mind, wrong size, defective products etc)



TEMPORARY CLOSURE OF OUR STORES

To continue to ensure the welfare of our customers, employees and community, our stores will be temporarily closed from 7 April till 1 June. We are looking forward to welcoming you back when our doors are open again. 

If you wish to return any of your in-store purchases between 23 Mar to 6 April, return dates are extended and your items are eligible for in-store exchange or refund from 1 June to 30 June. 

FURTHER ENQUIRIES

Should you have any further enquiries, do not hesitate to ask us any questions through our Contact Us Page. Our customer service team is still available and is happy to help you with any enquiries. For a quick answer to the most common questions, please see our FAQs.

We sincerely appreciate your understanding and support. In the meantime, please stay safe and healthy.

The FOX Fashion team