DEAR FOX FASHION INSIDERS
It's great to be back! We are excited to announce the re-opening of our doors at all wt+ brands on 19 June 2020. Though we are thankful that the Circuit Breaker is now over, our commitment to the safety of you and our staff continues. These are the steps we've taken to ensure that.
OUR STORE OPENING HOURS HAVE CHANGED.
Click here to view new store hours.
We've amended our policies to provide further flexibility to shop safe. This includes extending in-store exchange policy to 30 days, giving you more time to exchange your items. Find out more here.
BUSINESS AS USUAL
FOX Online remains open and is still operating as usual. We will deliver orders to your home with our standard delivery option on all orders which will take 3 to 6 business working days for customers to receive their orders. However, do expect a slight delay in receiving your orders. We want to make sure that all orders are being delivered to our customers safely.
ONLINE STORE RETURNS
We are implementing a free return pick up service for purchases made through our online store. Customers may return a product within 14 calendar days from the date of delivery of the product. The product shall be unused, unaltered, unwashed, unworn, and shall be in the original brand packaging with all original tags intact.
You can request for a pickup through writing into our customer service at firstname.lastname@example.org. Do ensure that the following details are included in the format below:
Mode of Return
SKU Barcode + Qty
(12 digit barcode)
E.g. 329584730908 (Qty:1)
Reason for Return
1- Item doesn’t fit properly, 2- Item doesn’t suit me,
3- Ordered more than one size, 4- Item is different than described,
5- Incorrect size ordered, 6- Incorrect item received,
7- Item is of poor quality, 8- Cancelled order,
9- Parcel damaged on arrival 10- Others (Please Specify))
Should you have any further enquiries, do not hesitate to ask us any questions through our Contact Us Page. Our customer service team is still available and is happy to help you with any enquiries. For a quick answer to the most common questions, please see our FAQs.
We sincerely appreciate your understanding and support. In the meantime, please stay safe and healthy.
The FOX Fashion team