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Delivery and Returns

1. What are the countries FOX KIDS & BABY online ship to?

Currently, we only ship to Singapore addresses (except Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports).

2. What are the Delivery fees and duration?

Standard delivery/ return shipping fee – SGD 3.80
Orders $60 and above - Free shipping
Shipping time: 3-6 business days*

*For orders placed before 12pm between Monday - Friday only.
Orders placed over the weekend will be processed on the following business day

3. How do I return an item?

In view of the circuit breaker situation, our store returns are currently halted. As such, we are implementing a free return pick up service for this period which you can request for through writing into our customer service at care@foxfashion.sg. Do ensure that the following details are included in the format below in Point 4.

4. How long do I have to return an item?

Kindly write into our customer service at care@foxfashion.sg to request for a return pick-up from our customer service using the following format:

Return Details Template 

Name

Contact No.

Order No.

#SG1122

Mode of Return

Pick up

Return Details:

SKU Barcode:

(12 digit barcode)

E.g. 329584730908

Quantity:

Reason of Return

(Change of mind, wrong size, defective products etc)

 

5. Can I exchange an item?

Online orders can only be returned, kindly place a new order for the item you wish to exchange to.

6. Can I return a sale item?

You may return regular-priced or sale item if your item(s) are within the return window of 14 calendar days from the relevant date.

*Due to circuit breaker situation, we will extend the return period for all orders from 23rd March 2020 onwards till 31st May 2020 

7. How long does it take to get my refund?

Please allow up to 5 business days for delivery of your return package to our warehouse. Processing time for all returns will be within 5 business days from the time the returned package is received by our warehouse.
It may take up to 7 business days after we process your returns for your refund to be reflected on your credit card account.

*However, please take note that there maybe additional processing time by the banks due to the covid-19 situation.