Delivery and Returns
1. What are the countries FOX KIDS & BABY online ship to?
Currently, we only ship to Singapore addresses (except Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports).
2. What are the Delivery fees and duration?
Standard delivery/ return shipping fee – SGD 3.80
Orders $60 and above - Free shipping
Shipping time: 2-3 business days*
*For orders placed before 12pm between Monday - Friday only.
Orders placed over the weekend will be processed on the following business day
3. How do I return an item?
As long as the item is in the original condition with the tags (where relevant), you can fill up the return form and pack your return item(s) in a sealed bag. Just head down to our designated Fox Kids & Baby stores at (i) Northpoint City #02-105/106 &123 (ii) Jurong Point #02-49 (iii) Tampines Mall #03-20/21 with the return form and items to initiate the return.
Alternatively, you can also request for a return pick-up from our customer service at firstname.lastname@example.org the pick-up fees of SGD 5.00 will be deducted from the net refundable amount.
4. How long do I have to return an item?
Our return window is 14 calendar days from the date of receipt.
5. Can I exchange an item?
Online orders can only be returned, kindly place a new order for the item you wish to exchange to.
6. Can I return a sale item?
You may return regular-priced or sale item if your item(s) are within the return window of 14 calendar days from the relevant date.
7. How long does it take to get my refund?
Please allow up to 5 business days for delivery of your return package to our warehouse. Processing time for all returns will be within 5 business days from the time the returned package is received by our warehouse.
It may take up to 7 business days after we process your returns for your refund to be reflected on your credit card account.